TATI CHIBUKHCHYAN
[email protected] ｜North York, Toronto, ON
IG: @tatevik_stylist
Professional Summary
Ambitious and team-motivated. Meticulously organized and proficient in time management while offering professional and courteous customer service.
Languages
Fluent: English, Ukrainian, Russian, Armenian.
Skills
- Strong communication skills
- Accurate and detailed
- Computer skills (MS Office, Excel)
- Positive attitude
- Responsible and well-organized
- Creative problem solver
Work History
Frontline Advisor (06/2019-Present)
Civello Salon & Spa Uptown – Toronto, Canada
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and promotions
- Cross-sell services and products when appropriate
Social Media Manager (12/2017-Present)
Image Studio Kompliment – Zaporizhzhya, Ukraine
@imagekompliment – Instagram
- Created creative content for Instagram and Facebook
- Managed all the bookings for different events
- Promoted content through social advertising
- Completed conversations with potential and current clients
Beauty Salon Receptionist (09/2017 – 05/2018)
S Beauty – Zaporizhzhya, Ukraine
- Showed excellent listening skills with the ability to acknowledge the issue; displayed empathy and concern over their problem
- Made changes and confirmed reservations
- Communicated all customer needs and issues to management and staff via e-mail and face-to-face interactions
Make-up Artist (05/2017 – 08/2018)
Image Studio Kompliment – Zaporizhzhya, Ukraine
- Worked in a team environment
- Certified in fashion, event, ballroom, evening, classic, nude, wedding make-up
- Certified in brows art
Beauty Boutique Expert (11/2018 – 01/2019)
- Promoted sales of beauty products; provided information on new or existing products and services; conducts demonstrations
- Promoted sales through encouraging customers to participate in the PC Optimum program
- Introduced and promoted Assisted Selling to customers
- Promoted a positive environment for customers and coworkers
- Provided customer service, consultations, demonstrations, etc. (ie. make-up applications, skin care consultations, and fragrance demonstrations)
Customer Service Representative (05/2018 – 08/2018)
Platinum Bank – Zaporizhzhya, Ukraine
- Answered average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted numerous visitors, including VIPs and vendors
- Routinely answered customer questions regarding plans, products, and pricing
- Built long-term customer relationships and advised customers on purchases and promotions
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Helped drive sales goals and achieve monthly quotas
Sales Associate (04/2017 – 09/2017)
Colins Ltd. – Zaporizhzhya, Ukraine
- Consistently treated all customers and employees with respect and contributed to a positive work environment.
- Promoted loyalty by educating customers about our loyalty programs.
- Engaged with customers to drive sales and service using suggestive selling.
- Supported sales floor, fitting room, cash wrap, back of house, as required.
- Maintained a neat, clean and organized work center.
- Handled all customer interactions and potential issues turns courteously and professionally.
Education
Seneca College – Markham, ON
Ontario College Diploma: Services Marketing – Tourism Global Business (2018-20)
- Key Courses: Service Leadership, Services Management, Career Strategies, Sales and Relationships Management
Qualifications
- AODA certificate
- Guest Service Gold Certification
